Frequently asked questions
How can Debt Help Illinois help me?
Debt Help Illinois is a free, online resource for understanding and dealing with your debt as a consumer. We provide easy-to-follow legal and financial information, tools, and guidance so you can make smart choices and take control of your financial situation, one debt at a time.
Visit our User Guide to learn how to use this website.
Is this service really free?
Yes, completely free. No hidden fees, no surprise charges. We believe everyone deserves access to clear and helpful information—without a price tag.
How do I qualify for help?
If you live in Illinois or have debt in Illinois, you can use our service to get information and help.
Whether you have a small bill or a big loan, we’re here to help. Debt can be stressful at any size, and everyone’s situation is different. We meet you where you are.
Can you help with all kinds of debt?
Currently, we focus on the most common types of consumer debt—like credit cards and medical bills. We are continually expanding our content to include other types of debt. If your situation is different from the help we currently have, we’ll point you to other reliable sources.
Do you offer legal advice?
We don’t give personalized legal advice, but we explain the law in a way that’s easy to understand. We can also help identify legal help that may be available to you.
Will you try to sell me anything?
Nope. We’re not here to sell you anything, and we do not sell your information to anyone. Our only goal is to help you understand your options and make the best choices for yourself.
Is my information safe?
Yes. We take your privacy seriously. We only keep limited information to help us understand your situation, like your county and zip code. We don’t sell your data, and we use strong protections to keep your information secure.
Can you help me talk to debt collectors?
Yes! We offer tools and tips to help you understand your rights and communicate with debt collectors in a way that protects you. You’ll feel more confident knowing what to say and what not to say.
What if I don’t know where to start?
That’s okay, a lot of people feel that way. We’ll guide you step-by-step and help you figure out what debt to deal with first. You’re not alone.
Will this affect my credit score?
Using our site won’t directly affect your credit score. We don’t do any credit checks or share your information with consumer reporting agencies.
What should I do if someone else accesses my account?
Don’t worry—we do not store any sensitive personal details like your home address, Social Security number, or bank account information.
If you believe someone has accessed your account, please let us know right away using our contact form.
You can use the Quick Exit feature to leave this site quickly, but be sure to remove any browsing history from your browser to ensure your privacy.